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Quality Assurance


Improve your performance

If you want to improve your quality of calls in public safety, this is the feature for you. With this option you’ll be able to easily measure, analyze, document and improve your overall performance. You’ll even be able to adjust your Workforce Optimization software to take industry standards into account. Public safety call centers will be able to train their staff and evaluate based on new implementations, such as NG-911.

Features include:

  • Measure and Improve performance
  • Customize evaluations
  • Play and replay recordings
  • QA reporting
  • View and export reports into any format you choose